Update 27 April 2020
Our practices remain open and our staff teams are on hand to continue to care for your pets and animals. We do however continue to have strict social distancing measures in place.
If your cat or dog was due a vaccination & health check from around the 23rd March or in the coming weeks, this will have been or is likely to be delayed due to Covid-19. If this is the case, please call your local practice and they will arrange an appointment before there is any risk to your cat or dogs health.
As always, safety is paramount to us and we would like thank you for your support and patience during these difficult and challenging times.
Update 17 April 2020
Due to the ongoing restrictions as a result of Coronavirus, we wanted to let you know about some changes to our regular services. Although it is not ‘business as usual’, we want to reassure you that we are here to take care of your pet(s)/animal(s). Our highly skilled and dedicated staff teams are on hand to assist all of our valued clients during this difficult time.
If your pet or animal is ill, please give us a call and arrangements will be made for a vet to conduct an initial telephone or video consultation.
If medication is required, please call your local practice and arrangements will be made for the medication to be dispensed. Medication can be collected from our practices. You won’t be able to come into the practice to collect this. When you arrive in the car park, please telephone to let us know you have arrived to collect medication. We will take payment for the medication and then one of the team will bring the medication to you. We can post medication but a charge will be made for this service. We may also be able to deliver medication to you. This service will be chargeable and will be restricted to a certain radius from our practices. Our staff team will let you know if this service is available to you.
If you are a Pet Health Plan member, we will continue to provide your pets parasite control treatments. These can be collected from our practices. You won’t be able to come into the practice to collect this. When you arrive in the car park, please telephone to let us know you have arrived to collect medication. We can post treatments but there will be a charge for this. We may also be able to deliver treatments to addresses within a certain radius from our practices. Please ask a staff team member for more details.
Vaccinations – At the moment, we are able to offer certain vaccinations only. These are Puppy 1st (from age 10 weeks only), 2nd vaccination and 1st yearly vaccination. Kitten 1st and 2nd vaccination as well as 1st yearly vaccination, but only if the kitten cannot be kept indoors and also rabbit vaccinations. We are currently unable to offer annual boosters for dogs, cats and horses or kennel cough vaccinations for dogs. If you do bring your pet to a practice for vaccination we have strict social distancing measures in place. This includes the pet owner remaining outside of the practice whilst our staff take your pet inside for treatment.
The safety of our teams and our clients are paramount and we would like to thank you for your patience, understanding and support during these challenging times.