Update 23 December 2020
A message for all clients that use our Duns practice. Due to the current local Coronavirus situation in the Duns area, clients will not be allowed to enter the Duns practice with effect from this morning. Clients should ring reception when arriving in the car park, and then remain in their car until a vet comes to collect your pet or your prescription medications are placed in the collection box. Thank you for your cooperation and understanding.
Update 22 December 2020
In light of the recent announcements made by the Scottish and UK Governments, the following will be implemented with effect from 26th December 2020 until at least 15th January 2021.
- Clients will not be allowed into our practices from 26/12/20 until further notice.
- Clients will be asked to telephone upon arrival and will be instructed to remain in their car. A vet will collect their pet from them.
- We will honour all appointments that have already been booked.
- Repeat medication can still be collected, but clients must telephone when arriving in car park, pay for medication and then the medication will be placed in a collection box outside of the practice.
- We will continue to offer 1st vaccines for puppies, kittens and rabbits.
- We will continue to offer 2nd vaccinations from a re-start.
- We will continue to offer 1st annual boosters for dogs and cats and all rabbit boosters.
- Farm calls will continue.
- Equine vaccinations can continue to be booked, but are to be for the week that they are due.
These measures have been put in place to ensure the safety of our clients and our teams within our practices.
We would like to thank you for your understanding and patience during these extremely difficult times.
Update 25 September 2020
A message for our Berwick clients. When you arrive at the practice in Berwick there will now be a QR Code displayed in a prominent position at the main entrance door. This is to assist with Track & Trace. If you have the Track & Trace app downloaded on your smart phone, please scan the QR Code before entering the practice. This applies in Berwick only.
In all of our practices, our reception teams will be wearing face coverings. Unless exempt, all clients entering one of our practices must also wear a face covering. This is to protect you, protect our teams and also to help us all stop the further spread of this virus.
Thank you for your continuing support, understanding and patience through these difficult times.
Update 30 July 2020
As we ease out of lockdown, from Monday 3rd August we will begin to reopen our practices to the public. Every branch will have measurements in place to allow consultations to be undertaken as safely as possible. We therefore ask our clients to follow the instructions given to you over the phone when booking your appointment with us. These instructions will also be displayed on the front doors of practices or on notice boards outside. These will include, but are not limited to, the following:
• Limited number of people in our waiting rooms to allow social distancing
• One owner per animal
• Protective screens at reception desks and floor markings in waiting areas
• All customers are to wear face covering unless they have a medical condition which precludes them from doing so
• All clients must sanitise their hands before entering any practice
You will find that each of our practices will have different measures in place to ensure your safety, the safety of others and the safety of our teams. Some examples of these are listed below:
Galashiels – Clients will have to telephone the practice upon arrival. A pager system will be in operation. Entry to the practice will be by pre-booked appointment only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Further information can be obtained by telephoning 01896 753759.
Berwick – Clients will have to telephone the practice upon arrival. A text messaging service will then be in operation advising clients when they can enter the practice and advising which waiting area they should proceed to. Entry to the practice will be by pre-booked appointment only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Further information can be obtained by telephoning 01289 330066.
Kelso – Clients will be allowed access to the waiting area in the practice. Only 3 clients allowed in this area at any one time. Clients will not be permitted access to the consulting rooms. Entry will be by pre-booked appointment only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Medication can be collected from the Farm Entrance to the practice only. Further information can be obtained by telephoning 01573 224496.
Duns – Clients will be asked to text their surname and animal name upon arrival in the practice car park. One of the Veterinary Surgeons will then meet you in the car park and escort you into the practice or during inclement weather, meet you at the main entrance door. Entry will be by pre-booked appointment only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Further information can be obtained by telephoning 01361 883742.
Coldstream – Clients will be asked to telephone upon arrival. The Veterinary Surgeon will then collect your pet from the front door. Pre-booked appointments only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Further information can be obtained by telephoning 01890 882322.
Eyemouth – Clients will be asked to telephone upon arrival. Entry will be by pre-booked appointment only. Any medication must be pre-ordered in advance allowing at least 24 hours for your order to be processed. Further information can be obtained by telephoning 01289 330066 or 01890751553.
We would like to thank you for your patience and understanding during this difficult time, and we look forward to welcoming you back into our practices as we return to some form of normality.
If you are experiencing any coronavirus symptoms, please stay at home to protect others and yourself. For self-isolation advice visit NHS111online at nhs.uk/coronavirus.
Update 1 June 2020
Our online booking system is currently unavailable. Please call your local branch to make an appointment. As soon as we are able to make online bookings available again, a further announcement will be made. Apologies for any inconvenience.
Update 27 April 2020
Our practices remain open and our staff teams are on hand to continue to care for your pets and animals. We do however continue to have strict social distancing measures in place.
If your cat or dog was due a vaccination & health check from around the 23rd March or in the coming weeks, this will have been or is likely to be delayed due to Covid-19. If this is the case, please call your local practice and they will arrange an appointment before there is any risk to your cat or dogs health.
As always, safety is paramount to us and we would like thank you for your support and patience during these difficult and challenging times.
Update 17 April 2020
Due to the ongoing restrictions as a result of Coronavirus, we wanted to let you know about some changes to our regular services. Although it is not ‘business as usual’, we want to reassure you that we are here to take care of your pet(s)/animal(s). Our highly skilled and dedicated staff teams are on hand to assist all of our valued clients during this difficult time.
If your pet or animal is ill, please give us a call and arrangements will be made for a vet to conduct an initial telephone or video consultation.
If medication is required, please call your local practice and arrangements will be made for the medication to be dispensed. Medication can be collected from our practices. You won’t be able to come into the practice to collect this. When you arrive in the car park, please telephone to let us know you have arrived to collect medication. We will take payment for the medication and then one of the team will bring the medication to you. We can post medication but a charge will be made for this service. We may also be able to deliver medication to you. This service will be chargeable and will be restricted to a certain radius from our practices. Our staff team will let you know if this service is available to you.
If you are a Pet Health Plan member, we will continue to provide your pets parasite control treatments. These can be collected from our practices. You won’t be able to come into the practice to collect this. When you arrive in the car park, please telephone to let us know you have arrived to collect medication. We can post treatments but there will be a charge for this. We may also be able to deliver treatments to addresses within a certain radius from our practices. Please ask a staff team member for more details.
Vaccinations – At the moment, we are able to offer certain vaccinations only. These are Puppy 1st (from age 10 weeks only), 2nd vaccination and 1st yearly vaccination. Kitten 1st and 2nd vaccination as well as 1st yearly vaccination, but only if the kitten cannot be kept indoors and also rabbit vaccinations. We are currently unable to offer annual boosters for dogs, cats and horses or kennel cough vaccinations for dogs. If you do bring your pet to a practice for vaccination we have strict social distancing measures in place. This includes the pet owner remaining outside of the practice whilst our staff take your pet inside for treatment.
The safety of our teams and our clients are paramount and we would like to thank you for your patience, understanding and support during these challenging times.